Terms of Service
(CLSCG + Leverage Suite)

Last Updated: 02/20/2026

These Terms of Service (“Terms”) govern your access to and use of: (a) the websites, pages, funnels, forms, calendars, chat widgets, and related online properties operated by CLS Consulting Group, LLC (“CLSCG,” “we,” “us,” “our”), and (b) our software platform Leverage Suite and any related services, including consulting, implementation, and support (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services. Your use is also subject to our Privacy Policy and Cookie Policy (if applicable), which are incorporated by reference.

1) Definitions

“Leverage Suite” means our white-labeled CRM/marketing automation platform and related features, including messaging, workflows, pipelines, forms, calendars, and AI-enabled tools (where available).
“AI Employee” means our AI-enabled chat and/or voice agent service and related features offered through Leverage Suite (where available).
“Consulting Services” means strategy, implementation, training, onboarding, migration, automation builds, creative/marketing services, and related professional services provided by CLSCG.
“Customer,” “you” means the individual or entity using the Services.
“End Users” means the Customer’s leads/contacts/end customers whose data is processed inside Leverage Suite at the Customer’s direction.
“Order Form / Proposal / Scope of Work (SOW)” means any written agreement (including invoice, checkout page, subscription selection, proposal acceptance, or signed scope) describing Services, pricing, deliverables, and timelines.

2) Eligibility & Account Registration

You must be at least 18 years old to use the Services. If you create an account, you agree to provide accurate information and keep it updated. You are responsible for safeguarding your login credentials and all activity under your account. We may suspend or terminate accounts for violations of these Terms.

3) Service Structure: SaaS + Consulting

A. SaaS (Leverage Suite Subscription).
Leverage Suite may be offered by subscription with recurring billing. Your plan features and limits depend on the subscription you select.

B. Consulting Services (CLSCG).
Consulting Services may be delivered as one-time projects, retainers, or add-ons to your subscription, as described in your Order Form/SOW. Deliverables, timelines, revisions, and responsibilities are governed by the applicable Order Form/SOW.

4) Pricing, Billing Cycles, Taxes, & Plan Changes

A. CLSCG Plans (Monthly or Annual)
CLSCG plans are offered on a monthly or annual billing cycle. Pricing shown at checkout:

DIY (Do It Yourself)
- Monthly: $100/month
- Annual: $1,000/year (Save $200)
DWY (Done With You)
- Monthly: $500/month
- Annual: $5,000/year (Save $1,000)
DFY (Done For You)
- Monthly: $500 one-time setup fee + $1,000/month
  - Due today at signup: $1,500 (setup + first month)
  - Then: $1,000/month recurring
- Annual: $500 one-time setup fee + $10,000/year (Save $2,000)
  - Due today at signup: $10,500 (setup + first year)
  - Then: $10,000/year recurring

B. Leverage Suite: AI Employee (Monthly or Annual)
AI Employee is offered on a monthly or annual billing cycle. Pricing shown at checkout:

Monthly: $300/month
Annual: $3,000/year (Save $600)

C. Taxes and third-party fees
Prices exclude applicable taxes and third-party fees (including messaging/carrier fees and any optional usage-based fees tied to enabled communications features).

D. Plan and pricing changes
We may update plan features or pricing from time to time. If a change applies to an active subscription, we will provide notice before it takes effect.

4.1) Auto-Renewal Authorization

By enrolling in a monthly or annual plan, you authorize CLS Consulting Group, LLC to charge your payment method on a recurring basis until you cancel in accordance with these Terms. Monthly subscriptions renew each month; annual subscriptions renew each year.

5) Trials (If Offered)

If we offer a free trial or promotional period, the details (duration, eligibility, limitations, and what happens at the end of the trial) will be disclosed at signup/checkout or in the applicable Order Form. If you do not cancel before the trial ends (where applicable), you authorize us to charge your payment method for the subscription.

6) Payments & Billing

Payments may be processed by third-party processors (e.g., Stripe or another provider). You agree to provide current, complete, and accurate billing information and authorize us (and our payment processor) to charge your payment method for recurring fees, usage-based charges (if applicable), and any add-ons you purchase.

If a payment fails, we may suspend access until payment is successfully processed. You remain responsible for any amounts owed.

7) Cancellations

A. Monthly subscriptions
If you cancel a monthly subscription, access remains active through the end of the then-current billing period unless your Order Form states otherwise.

B. Annual subscriptions
If you cancel an annual subscription, access remains active through the end of the then-current annual term unless your Order Form states otherwise.

C. DFY setup fee
DFY includes a one-time $500 setup fee. The setup fee is for onboarding/implementation work and is non-refundable once work has started, unless your Order Form explicitly states otherwise.

D. No cancellation circumvention
Cancelling does not eliminate amounts owed for the current billing period or for services already delivered.

8) Refund Policy & Money-Back Guarantees

A. General rule
Refund eligibility (if any) is governed by (1) the terms shown at checkout and/or (2) your applicable Order Form / Scope of Work.

B. Monthly vs. annual billing
Monthly and annual subscriptions are billed in advance. Unless a posted guarantee, written Order Form term, or applicable law requires otherwise, subscription fees are non-refundable after the billing period begins.

C. Guarantees (if posted)
If any offer (including AI Employee) includes a “Money-Back Guarantee” or similar promotion, the guarantee’s time window, conditions, exclusions, and request process are the terms shown at checkout or in the applicable Order Form.

D. How to request
To submit a refund/guarantee request, contact [email protected] with the subject line “Refund Request” and include: name, account email, what you purchased, purchase date, and the reason.

9) Consulting Services Terms (CLSCG)

Unless otherwise stated in an Order Form/SOW:

Client Responsibilities. You agree to provide timely access, approvals, assets (logos, copy, credentials), and decisions required to complete work. Delays caused by missing inputs may extend timelines.
Meetings and Rescheduling. Missed meetings may be forfeited or rescheduled at our discretion.
Revisions / Scope Changes. Reasonable revisions may be included; scope changes or additional requests may require additional fees and timeline updates.
Third-Party Costs. You are responsible for third-party expenses unless explicitly included (domains, email sending, AI usage, phone/SMS fees, ad spend, plugins, etc.).
No Guaranteed Results. We do not guarantee specific outcomes, rankings, revenue, leads, jobs, or earnings.

10) Acceptable Use (No Abuse / No Illegal Use)

You agree not to misuse the Services. Prohibited activities include, without limitation:

Violating any law or regulation (including privacy, consumer protection, TCPA, CAN-SPAM, and messaging rules)
Sending spam, unsolicited messages, or unlawful marketing
Infringing intellectual property or privacy rights
Attempting to gain unauthorized access, disrupt systems, scrape data, or introduce malware
Using the Services to store or transmit illegal content or content that violates third-party rights
Interfering with the proper operation of the Services

We may suspend or terminate accounts for violations.

11) Messaging / SMS / Mobile Terms

If you opt in to receive SMS/MMS from us, or if you use Leverage Suite messaging features, you agree:

Message frequency varies
Message & data rates may apply
Opt out: Reply STOP to unsubscribe
Help: Reply HELP or contact us at:
+1 (336) 606-3406
[email protected]

You are responsible for obtaining any required consent from your End Users before sending SMS/MMS or marketing messages using the platform.

12) Customer Data & End User Data
(SaaS “Platform” Use)

Customer Responsibilities. If you use Leverage Suite to collect/process End User data, you represent that you have all necessary rights, permissions, and consents to collect, use, and communicate with End Users (including SMS/email marketing consents where required). You are responsible for your own privacy policy, disclosures, and legal compliance for End Users.

Our Role. We provide the platform and process data as needed to operate the Services and provide support. We are not responsible for the legality of your End User lists, messages, or campaigns.

13) AI Features (If Enabled)

If AI features are enabled (chat/voice agents, transcription, summaries, routing, etc.), you understand outputs may be inaccurate and should be reviewed before use. You are responsible for how you use AI outputs and for providing any required notices/consents for recording, transcription, or automated interactions.

14) Intellectual Property

Our IP. The Services, site content, software, and related materials are owned by CLSCG or its licensors and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Services unless expressly permitted in writing.

Your Content. You retain ownership of content you upload or submit. You grant us a limited license to host, process, and display your content solely to provide and improve the Services.

15) Third-Party Services & Integrations

The Services may integrate with third-party services (payment processors, communications providers, analytics tools, and other integrations). Third-party services are governed by their own terms and policies. We are not responsible for third-party systems you choose to use.

16) Disclaimers (No Warranties)

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

17) Limitation of Liability

To the maximum extent permitted by law, CLSCG will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill.

IF CLSCG IS FOUND LIABLE FOR ANY CLAIM, OUR TOTAL LIABILITY WILL NOT EXCEED THE AMOUNT YOU PAID TO CLSCG FOR THE SERVICES IN THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR, IF LOWER, THE TOTAL FEES PAID UNDER THE APPLICABLE ORDER FORM/SOW).

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

18) Indemnification

You agree to indemnify and hold harmless CLSCG and its owners, employees, contractors, and agents from claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Services, (b) your violation of these Terms, (c) your campaigns/content/messages, or (d) your violation of any law or third-party rights (including End User consent requirements).

19) Suspension & Termination

We may suspend or terminate access to the Services at our discretion if we believe you violated these Terms, created risk, used the Services unlawfully, or failed to pay fees.

Upon termination, your right to use the Services stops immediately. Sections intended to survive termination will survive, including IP, disclaimers, limitation of liability, indemnification, and dispute resolution.

20) Governing Law; Venue; Class Action Waiver

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of laws rules. Any dispute arising out of or relating to these Terms will be brought in a court of competent jurisdiction in Guilford County, North Carolina.

YOU AND CLSCG AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.

21) Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the “Last Updated” date. Your continued use of the Services after changes become effective constitutes acceptance.

22) Contact

CLS Consulting Group, LLC
Email: [email protected]
Phone: +1 (336) 606-3406
Mailing Address:
549 Arbor Hill Road Apt 5B, Kernersville NC 27284